Mohan worked closely with cross-functional teams, including HR professionals, mobile app developers, and system integration experts, to ensure the enhanced platform aligned perfectly with both employee needs and organizational requirements.
In an era where employee advocacy and procedural fairness stand at the forefront of corporate priorities, Amazon’s journey in revolutionizing its appeals process stands as a testament to innovative digital transformation. Under the leadership of Priyank Mohan, a groundbreaking tech-driven Appeals solution was developed, transforming a traditionally manual process into a streamlined, transparent, and efficient digital experience serving over one million Amazon employees.
The project emerged from a crucial need to modernize the employee appeals process, which previously relied on manual interventions, paper forms, and phone calls. Mohan’s vision recognized that the existing system’s lack of transparency and significant processing times were hindering both employee satisfaction and operational efficiency. The scope was comprehensive, encompassing the complete redesign of the appeals workflow from eligibility notification through final resolution.
At the heart of this transformation was a methodical approach to digital innovation. Priyank Mohan architected a sophisticated mobile-first solution that automatically notifies eligible employees of their appeal rights post-termination. The implementation of a self-service platform proved instrumental in reducing the appeal submission process from several days to mere minutes, marking a significant breakthrough in accessibility and efficiency.
Collaboration played a pivotal role in the project’s success. Mohan worked closely with cross-functional teams, including HR professionals, mobile app developers, and system integration experts, to ensure the enhanced platform aligned perfectly with both employee needs and organizational requirements. Regular feedback from stakeholders helped refine the user experience, resulting in a highly intuitive interface that mirrors popular consumer applications like the Dominos pizza tracker.
The impact of this transformation was substantial and measurable. By successfully implementing real-time case tracking and automated data gathering capabilities, the project delivered significant operational benefits. The reduction in case resolution time by 60% – from nearly three weeks to under a week – translated into a more efficient and responsive appeals system. This enhancement allowed for a more focused approach to employee advocacy, with HR teams able to concentrate their efforts on case investigation rather than administrative tasks.
Financial implications were equally impressive, with the project generating $500K in monthly cost savings for Amazon. The improved system performance enabled a more streamlined operation, reducing manual intervention while enhancing team productivity. These achievements demonstrated the tangible value of investing in advanced technological solutions for employee advocacy programs.
The project’s success extended beyond immediate operational improvements, serving as a catalyst for innovation in employee relations technology. Through the strategic application of mobile technology and automated workflows, the team established new benchmarks for employee advocacy systems and demonstrated the practical value of digital transformation in human resources management. The project created a blueprint for similar transformations across the corporate sector, influencing industry best practices and approaches to employee appeals management.
Key lessons emerged from this transformation, particularly regarding the critical importance of user experience design and the need to maintain a careful balance between automation and human touch in sensitive employee matters. The project underscored the significance of stakeholder management and regular communication throughout the transformation process.
Looking ahead, this project has broader implications for the future of employee advocacy programs. It demonstrates how technology can revolutionize traditional approaches to employee relations, potentially leading to further improvements in process efficiency, enhanced employee experience, and more effective resource allocation across HR operations.
For Priyank Mohan personally, the project represented a significant milestone in career development, deepening expertise in digital transformation, mobile application development, and the application of consumer-grade technology within enterprise systems. The experience of leading such a large-scale transformation impacting over one million employees has established a strong presence in the HR technology innovation community.
This transformation journey illustrates how modern technology, when properly applied, can address complex organizational challenges while improving operational efficiency. The successful implementation of the digital Appeals solution not only resolved immediate process inefficiencies but also established a framework for continuous improvement in employee advocacy programs. As organizations continue to evolve their employee relations programs, this project serves as a compelling example of how innovation and expertise can combine to create lasting positive change in corporate human resources management.
About Priyank Mohan
A visionary Product Leader with over 8 years of specialized experience in building transformative technology solutions, Priyank Mohan has distinguished himself through his innovative approach to complex business challenges. At Amazon’s Amazonian Experience & Technology division, he has pioneered groundbreaking HR technology solutions that have delivered substantial business impact, including $10M in cost savings and 1.5M hours of efficiency gains.
His unique ability to combine technical expertise with strategic vision has resulted in the successful development of Amazon’s first internal HR portal and revolutionary employee advocacy systems. Known for his relentless problem-solving approach and empathetic leadership style, Priyank has consistently demonstrated excellence in building and scaling enterprise-level products that enhance organizational efficiency.