According to the 2025 Best in KLAS report published this week, Epic has been named the top Overall Health System Suite, followed by Meditech and Oracle Health, for the fifteenth consecutive year. Athenahealth won the Overall Independent Physician Practice Suite award for the second time in a row. Epic also won fourteen other Best in KLAS awards, while Athenahealth took top placement in Ambulatory EHR and Practice Management for independent practices with 11–75 physicians.
KLAS has awarded Chartis the top Overall IT Services Firm for the first time and named Evergreen Healthcare Partners the top Overall Implementation Services Firm for the second year running. Researchers noted Evergreen’s high marks—the company scored above 95 in the three segments it is measured in.
Software and services from Clearwater, nimble, AGFA Healthcare and Inovolon were most improved for 2025 for achieving the highest percentage increase in score from the previous year’s Best in KLAS report.
KLAS updated five segments and retired three and added a number of new categories related to artificial intelligence, telehealth and other healthcare delivery optimization tools:
- Ambient speech
- Autonomous coding
- Clinician digital workflow
- Conversational AI
- Healthcare experience management
- Outsourced virtual clinician services
- Public cloud
- Purchasing optimization analytics
- Training and learning platforms
Adam Gale, CEO and co-founder of KLAS Research, said in the report that artificial intelligence advancements, most notably in ambient speech technologies, and organizations’ financial experiences generally improving (despite increased friction between payer and provider organizations) helped improve the sector’s overall outlook.
“Sometimes, amid these and other challenges, the concept of improving healthcare can feel pie in the sky,” he said. “However, I am optimistic about the future of healthcare, and the actions of leading healthcare organizations, payer organizations, and HIT companies – including their willingness to engage with KLAS – help me justify that optimism.”
Researchers also added a new vendor momentum indicator for some segments in their ranking of performance across multiple categories and metrics based on customer evaluations.
Derived from KLAS’ Decision Insights data, the Market Energy Indicator reflects a vendor’s momentum in that segment. It is “based on the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of decisions recorded,” researchers said.
Inpatient Clinical Care
340B Management Systems
Verity Solutions Verity 340B
Acute Care EHR & Patient Accounting: Large (>400 Beds)
Epic EpicCare Inpatient EHR/Resolute Hospital Billing
Acute Care EHR & Patient Accounting: Midsize (151–400 Beds)
Epic EpicCare Inpatient EHR/Resolute Hospital Billing
Acute Care EHR & Patient Accounting: Small (1–150 Beds)
MEDITECH Expanse/MaaS
Automated Dispensing Cabinets
BD Pyxis MedStation ES
Clinical Communications: Acute Care
Epic Secure Chat
Clinical Decision Support: Point-of-Care
Disease Reference
EBSCO Information Services DynaMed
Clinician Digital Workflow
Navina Technologies AI Copilot
Data Archiving
Galen Healthcare, an RLDatix Company
VitalCenter Online Archival
Drug Diversion Monitoring
Bluesight ControlCheck
Infection Control & Monitoring
Wolters Kluwer Sentri7 Infection Prevention
Integration Engines
Rhapsody Corepoint
IV Workflow Management
Epic IV Dispense Prep
Medication Inventory Management
Epic Willow Inventory (Inpatient)
Pharmacy Surveillance
VigiLanz Pharmacy Surveillance
Purchasing Optimization Analytics
QuicksortRx
Smart Pumps: EHR-Integrated
ICU Medical Plum 360 (LVP)
Smart Pumps: Traditional
BD Alaris Pre and Post Remediation (LVP, PCA, Syringe)
Ambulatory & Post–Acute Care
Ambulatory EHR: Health System Owned
Epic EpicCare Ambulatory EHR
Ambulatory EHR: Independent (>75 Physicians)
Epic EpicCare Ambulatory EHR
Ambulatory EHR: Independent (11–75 Physicians)
athenahealth athenaClinicals
Ambulatory Ophthalmology Solutions
Nextech IntelleChartPRO EHR
Ambulatory Pediatric Solutions
PCC
Ambulatory RCM Services (EHR-Agnostic)
R1 RCM Physician RCM Services
Ambulatory RCM Services (EHR-Associated)
CompuGroup Medical US ARIA RCM
Ambulatory Specialty EHR
Nextech EHR (Dermatology)
Ambulatory Surgery Center Solutions
Surgical Information Systems (SIS) SIS Charts
Behavioral Health
NextGen Healthcare Behavioral Health Suite
Clinical Communications: Ambulatory/ Post–Acute Care
PerfectServe Telmediq & PerfectServe
Homecare | Home Health: Health System Owned
Epic Dorothy
Homecare | Home Health: Independent (>200 ADC)
MatrixCare Home Health
Homecare | Personal Care Services & Private Duty Nursing
WellSky Personal Care
Hospice: Independent
MatrixCare Hospice
Long-Term Care
PointClickCare
Outpatient Therapy/Rehab
StrataPT EMR
Patient Intake Management
Simple Interact Front Office Automation Platform
Patient Referral Management & Analytics
Forcura
Practice Management: Health System Owned
Epic Resolute/Prelude/Cadence Ambulatory
Practice Management: Independent (>75 Physicians)
Epic Resolute/Prelude/Cadence Ambulatory
Practice Management: Independent (11–75 Physicians)
athenahealth athenaCollector
Small Practice Ambulatory EHR/PM: Independent (1–10 Physicians)
Elation Health ElationEMR/PM
Revenue Cycle Management
Ambient Speech
Abridge
Claims Management & Clearinghouse
Waystar Claims Management
Clinical Documentation Integrity
Nuance (a Microsoft Company) Nuance CDI
Complex Claims Services
Revecore
Computer-Assisted Coding
Dolbey Fusion CAC
Debt Collection Services
RSi
Denials Management Services
Aspirion
Eligibility Enrollment Services
Elevate Patient Financial Solutions Elevate PFS
End-to-End Revenue Cycle Outsourcing
Ensemble
Extended Business Office: Large (>200 Beds)
PwC
Extended Business Office: Small (1–200 Beds)
R1 RCM
Government Reimbursement Services
R1 RCM
Insurance Discovery
FinThrive Insurance Discover
Outsourced Coding
Guidehouse
Patient Access
Waystar Patient Access
Patient Financial Engagement
RevSpring PersonaPay Patient Financial Engagement
Patient Financing Services
ClearBalance HealthCare (Recourse)
Physician Advisory Services
Xsolis
Release of Information
MRO
Revenue Cycle: Chargemaster Management
The Craneware Group Trisus Chargemaster
Revenue Cycle: Contract Management
Experian Health Contract Manager & Analysis
Speech Recognition: Front-End EHR
Nuance (a Microsoft Company) Dragon Medical One
Transcription Services
IKS Health
Underpayment Recovery Services
BESLER
Virtual Scribing Services
ScribeEMR Virtual Scribes
Healthcare operations
Business Decision Support
Strata Decision Technology StrataJazz Decision Support
Capacity Optimization Management
LeanTaaS iQueue Suite
Credentialing
ASM MD-Staff
Data & Analytics Platforms
Dimensional Insight Gateway Platform (Diver Platform)
Data Visualization & Reporting
Microsoft Power BI
Enterprise Resource Planning (ERP): Large (>300 Beds)
Workday HCM, Financial Management and Supply Chain (ERP)
Financial Planning & Analysis
Syntellis Axiom Enterprise Planning (Budgeting & Financial Planning)
Healthcare Artificial Intelligence: Data Science Solutions
ClosedLoop Healthcare’s Data Science Platform
Healthcare Safety, Risk & Compliance Management
Performance Health Partners Safety, Risk, and Compliance Solutions
Real-Time Location Systems
Securitas Healthcare MobileView (Hardware & Software)
Scheduling: Nurse & Staff
AMN Healthcare Smart Square
Scheduling: Physician
PerfectServe Lightning Bolt Scheduling
Time & Attendance
UKG (Ultimate Kronos Group) Workforce Timekeeper
Value-Based Care
Customer Relationship Management
Innovaccer Customer Relationship Management
Digital Rounding
Huron Rounding
EHR-Centric Virtual Care Platforms
Elation Health Elation Telehealth
Healthcare Experience Management
NRC Health
Interactive Patient Systems
pCare by Uniguest pCare
Outsourced Virtual Clinician Services
Iris Telehealth Telepsychiatry Services
Patient Communications
Epic Hello World
Patient-Driven Care Management
Wolters Kluwer UpToDate for Patient-Driven Care Management (formerly Emmi)
Patient Education
Wolters Kluwer UpToDate for Patient Education (formerly Emmi)
Patient Portals
Epic MyChart
Population Health Management
Azara Healthcare DRVS
Remote Patient Monitoring
Lightbeam Deviceless Remote Patient Monitoring
Social Determinants of Health Networks
Findhelp (Aunt Bertha)
Video Conferencing Platforms
Doximity Dialer
Virtual Care Platforms (Non-EHR)
eVisit Virtual Care Platform as a Service
Virtual Sitting & Nursing
Collette Health Remote Patient Observation
Security & Privacy
Access Management
Imprivata Enterprise Access Management
Healthcare IoT Security
Claroty xDome (formerly Medigate)
Identity Management
SailPoint Identity Platform (Mostly Identity Governance)
Patient Privacy Monitoring
Bluesight (formerly Protenus) Patient Privacy Monitoring
Security & Privacy Consulting Services
tw-Security
Security & Privacy Managed Services
Fortified Health Security
Services & Consulting
Application Hosting
Epic
Clinical Optimization
Nordic
Data & Analytics Services
Chartis
ERP Business Transformation & Implementation Leadership
KPMG
ERP Implementation Leadership
Chartis
Financial/Clinical Improvement Consulting
Impact Advisors
Go-Live Support
Ellit Groups
HIT Core Clinical Implementation Leadership
Chartis
HIT Staffing
iMethods
Human Capital Consulting
Deloitte 95.6
Huron 95.6
IT Planning & Assessment
Optimum Healthcare IT
Managed IT Services
Pivot Point Consulting, a Vaco Company
Public Cloud
Amazon AWS
Revenue Cycle Optimization
Guidehouse
Strategy, Growth & Consolidation Consulting
Guidehouse
Technical Services
CSI Companies
Value-Based Care Consulting
ECG Management Consultants
Imaging Systems
Cardiology
Merge by Merative Merge Cardio
Cardiology Hemodynamics
Merge by Merative Merge Hemo
Image Exchange
Nuance (a Microsoft Company) PowerShare
Oncology: Medical
Epic Beacon
Oncology: Radiation
Elekta ONE OIS, powered by MOSAIQ
PACS: Large (>300K Studies)
Sectra PACS
PACS: Small (≤300K Studies)
Sectra PACS
Speech Recognition: Front-End Imaging
Solventum MModal Fluency for Imaging
Universal Viewer (Imaging)
AGFA HealthCare Enterprise Imaging XERO Viewer
Vendor Neutral Archive
AGFA HealthCare Enterprise Imaging VNA
Payer Solutions
Care Management Solutions (Payer)
ZeOmega Jiva
Claims & Administration Platforms (Payer)
Cognizant TriZetto Core Claims/Administration Solutions
CMS Payer Interoperability
Onyx Technology SAFHIR
Data Analytics Platforms (Payer)
MedInsight Payer Platform
Employer-Sponsored Healthcare Services
QuadMed
IT Consulting Services (Payer)
Tegria
Andrea Fox is senior editor of Healthcare IT News.
Email: afox@himss.org
Healthcare IT News is a HIMSS Media publication.